From ESB Journal

Social media optimization or SMO is yet another method for search engine optimization of your site.

As the name implies, you optimize your site by advertising it through the social media sites, online communities and community websites such as blog sites, message boards, podcasts, wikis and blogs.

The methods for social media optimization involve the use of RSS feeds, social bookmarking, video and photo sharing, social news buttons and blogging etc. The basic idea is to drive traffic to your site without spending money on search engine advertising.

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From eMarketer:

Understanding and integrating data

To prove the success of their campaigns, marketers need analytics. But many report frustration with understanding and using the Web analytics tools necessary to prove their success to management, according to “The Web Analytics War Reader Survey” by Unica.

The biggest challenge for marketers was integrating Web analytics with other marketing solutions, cited by 46% of respondents. Verifying the accuracy of data was a problem for 41% of marketers, while 32% reported trouble with analytics that were not comprehensive and 29% complained of budgets that were too small.

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From Social Media Today:

20% of tweets about brands is the results of a Penn State study in the States.

Researchers led by Jim Jansen, associate professor of information science and technology, and Twitter chief scientist Abdur Chowdhury looked at half a million tweets. 20% of them were apparently people ‘asking and providing’ product information. Assuming three million tweets a day, that would translate into 600k posts daily of direct relevance to brands.

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Jeremiah Owyang’s suggestions for starting and building community online. Read more at Web Strategy.

1. Create compelling content on a recurring basis. Brands sometimes create videos, podcasts, or stories on a daily or weekly basis that encourages members to come back.
2. Reward users who fill out their profile. Folks like to see other friendly faces, so giving them access to premium features or recognition of those who have the most complete profiles should recognized.
3. Invite community influencers and advocates to the community first –giving them first right of testing the system and then inviting others.
4. Encourage interaction through conversations. Ask questions, talk about controversial topics, or host a contest that encourages participation.
5. Reward top contributors: Those that participate the most, or perhaps, are the most helpful should be recognized on a leader board, and thanked in public.  Unexpectedly, send them something nice as a thank you, or reward them with premium services –never money.
6. Centralize your community around your real world events.  People want to find each other before events, talk about the event during the duration, and then afterwards are key.  Use the community in your physical events.
7. Virtual Events integrate community:  Don’t just use on your real world events, but integrated with your virtual ones, I‘ve written at length about that here.
8. Integrate with your website –and other customer touchpoints. Remember, corporate sites of the future are aggregations of community discussion, be sure to integrate community in your corporate site.  Make sure your call center, email marketing, and external newsletters all integrate community.  (don’t forget even the email signatures)
9. Encourage employees to get active.  A party isn’t much fun if there’s no one there, so encourage the hosts (often employees) to kickstart discussions by talking, debating, and arguing about the news, updates, or even relevant YouTube videos will trigger discussion.  Of course, you have a community manager on staff, right?

In his ClickZ post, Gary Stein examines five ways people go wrong when measuring social media.

Big Mistake No. 1: Assuming Your Fans/Followers Will See a Post

Big Mistake No. 2: Failing to Account for Overlap Across Networks

Big Mistake No. 3: Failing to Count Clicks

Big Mistake No. 4: Disregarding Search

Big Mistake No. 5: Focusing on Followers

Stein: “The bottom line with social media measurement: we’re in some really early stages and there are plenty of bright lights to distract us. The biggest mistake of all, of course, is not to measure. With the effort you’re putting into social media, it’s like that famous bumper sticker: “If you’re not concerned, you’re not paying attention.”

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As consumers are rapidly adopting social media to voice their disdain about companies, Forrester has surveyed companies on how best to harness the power of the “cloud” to transform those customer experiences. They examined trends for benefits, costs and risks.

In an upcoming teleconference on the topic, Forrest will explain that savvy executives found that smart companies use five emerging best practices:

• Begin by taking ownership of the social media initiative.
• Determine your customer social media goal.
• Keep a laser focus on the customer experience.
• Understand the fast-changing social technology landscape.
• Build a strong business case for change.

By following these best practices, companies can use social media to enrich customer experiences, reduce customer service costs, and transform their businesses.

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From a terrific post on public relations campaign measurement by Don Bartholomew, Principal of Acumentics Research,  a social media and public relations research and measurement consultancy.

From Ben Parr at Mashable:

“Social media is a relatively new phenomenon, but Delicious (), Digg (), StumbleUpon () and other social media websites have become an increasingly important source of website traffic. This also creates a massive demand for data related to social media. Where are users coming from? What topics excite them? These are questions that, when answered, can be the difference between a successful website and a failed social media campaign. But social media analytics is young, and not many people know where to start.

Read Ben’s guide which is designed “to help you get started with some of the best tools and habits so that you can effectively gather and analyze social media analytics.”

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From MEDIAPOST: Could you survive without your social networks? Perhaps underestimating their own ability to adapt — or pick up a telephone — just 29% of Facebook and LinkedIn users say they could “probably do without” the popular networks, according to a new study by Anderson Analytics.

Apparently a somewhat less vital recourse, 35% of the 5,000 U.S. social media users surveyed in May said they could do without MySpace, while a more modest 43% thought life still worth living without Twitter.

Under 35, people rely on social networks for “fun” and contacting friends, while older consumers increasingly view them as indispensable for staying in touch with family and close friends.

Correspondingly, the majority — 75% — said Facebook was their most valuable network, followed by 65% who cited MySpace. Only 30% said the business centric LinkedIn was their most valuable network, followed by the 12% who gave it up to Twitter.

Sysomos Inc., one of the world’s leading social media analytics companies, conducted an extensive study to document Twitter’s growth and how people are using it. After analyzing information disclosed on 11.5 million Twitters accounts, we discovered that:

• 72.5% of all users joining during the first five months of 2009.
• 85.3% of all Twitter users post less than one update/day
• 21% of users have never posted a Tweet
• 93.6% of users have less than 100 followers, while 92.4% follow less than 100 people.
• 5% of Twitter users account for 75% of all activity
• New York has the most Twitters users, followed by Los Angeles, Toronto, San Francisco and Boston; while Detroit was the fast-growing city over the first five months of 2009
• More than 50% of all updates are published using tools, mobile and Web-based, other than Twitter.com. TweetDeck is the most popular non-Twitter.com tool with 19.7% market share.
• There are more women on Twitter (53%) than men (47%)
• Of the people who identify themselves as marketers, 15% follow more than 2,000 people. This compares with 0.29% of overall Twitter users who follow more than 2,000 people.

“We wanted to take an extensive snapshot of Twitter that goes far beyond anything done to document Twitter’s use, growth and demographics,” said Nick Koudas, Sysomos’ co-founder and chief executive. “While Twitter’s growth has been well documented, we wanted to put the spotlight on how people use Twitter, as well as identify many of the key trends in their backgrounds, demographics and activity. Our study, based on the most comprehensive dataset of Twitter users, provides a wealth of information for anyone interested in getting in-depth details about Twitter.”